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Free Returns
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
CeraVe Blemish Control Cleanser – Clear, Purify & Balance Your Skin
Fight blemishes and keep your skin clear with CeraVe Blemish Control Cleanser, a dermatologist-developed formula designed to gently exfoliate, unclog pores, and reduce breakouts. Powered by 2% Salicylic Acid and Niacinamide, this foaming cleanser removes excess oil, dirt, and impurities while keeping your skin hydrated with ceramides. Ideal for oily, acne-prone, and combination skin, this non-stripping formula helps restore your skin barrier for a healthier, smoother complexion.
Additional Information – The Skin Care Mum
At The Skin Care Mum, we are committed to delivering the best skincare shopping experience. Here’s some additional information to guide you:
1. Payment Method:
We currently offer Cash on Delivery (COD) for all orders across Pakistan.
2. Product Care:
To ensure the best results from your skincare products:
✔ Store products in a cool, dry place away from direct sunlight.
✔ Follow usage instructions to avoid overuse or skin irritation.
✔ Perform a patch test before applying new products to check for sensitivity.
3. How to Choose the Right Product:
✔ Read the product descriptions & skin type recommendations to find the best match for your skin.
✔ If unsure, consult a dermatologist for expert advice.
4. Customer Support:
Our team is available to assist you with product inquiries, order tracking, or skincare guidance. Contact us at:
📞 +923014296959
📧 mahnooriftikhar1111@gmail.com
5. Seasonal Offers:
Stay updated with our social media pages for:
✨ Exclusive skincare discounts
🎁 Festive deals & limited-time promotions
🛍️ New product launches & skincare tips
We are here to make your skincare journey effortless and enjoyable!
Shipping & Return Policy – The Skin Care Mum
At The Skin Care Mum, we aim to provide a smooth and hassle-free shopping experience. Please read our Shipping & Return Policy carefully before placing an order.
Shipping Policy:
📦 Delivery Time: Orders are typically delivered within 3 to 5 working days after confirmation.
🚚 Shipping Charges: Any applicable shipping charges will be displayed at checkout.
📍 Order Tracking: You will receive updates via message or call regarding your order status.
Return & Exchange Policy:
We accept returns/exchanges under the following conditions:
⏳ Timeframe: Requests must be made within 7 days of receiving your order.
📦 Eligible Items: Returns/exchanges are allowed only for defective, damaged, or incorrect items.
✅ Condition: The product must be unused, in its original packaging, and with all tags intact.
How to Request a Return/Exchange:
1️⃣ Contact us at +923014296959 with your order details.
2️⃣ Our team will verify the issue and guide you through the return/exchange process.
Important Notes:
❌ Refunds are not available – only exchanges will be processed.
🚚 Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
We are committed to ensuring your satisfaction with every purchase! 💕
For assistance, reach out to us:
📞 +923014296959
📧 mahnooriftikhar1111@gmail.com
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