Shipping & Return Policy

Shipping & Return Policy – The Skin Care Mum

At The Skin Care Mum, we aim to provide a smooth and hassle-free shopping experience. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy:

📦 Delivery Time: Orders are typically delivered within 3 to 5 working days after confirmation.
🚚 Shipping Charges: Any applicable shipping charges will be displayed at checkout.
📍 Order Tracking: You will receive updates via message or call regarding your order status.

Return & Exchange Policy:

We accept returns/exchanges under the following conditions:

⏳ Timeframe: Requests must be made within 7 days of receiving your order.
📦 Eligible Items: Returns/exchanges are allowed only for defective, damaged, or incorrect items.
✅ Condition: The product must be unused, in its original packaging, and with all tags intact.

How to Request a Return/Exchange:

1️⃣ Contact us at +923014296959 with your order details.
2️⃣ Our team will verify the issue and guide you through the return/exchange process.

Important Notes:

❌ Refunds are not available – only exchanges will be processed.
🚚 Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

We are committed to ensuring your satisfaction with every purchase! 💕

For assistance, reach out to us:
📞 +923014296959
📧 mahnooriftikhar1111@gmail.com